Legal Infrastructure
Refund Policy.
LAST UPDATED:
At Prashi Digital, we strive to ensure 100% satisfaction with our music distribution and CMS services. This policy outlines the conditions under which refunds are provided.
1. General Refund Conditions
Given the digital nature of our services (music distribution to DSPs, YouTube CMS management, and analytics), refunds are evaluated on a case-by-case basis.
- Refunds may be requested within 7 days of the initial purchase or service fee deduction.
- No refunds will be issued if the track or album has already been successfully delivered to and published on DSPs (like Spotify, Apple Music, etc.).
2. Cancellation Policy
You may cancel your Label Plan or active subscriptions at any time via your account dashboard or by contacting our support team.
- Cancellations will take effect at the end of the current billing cycle.
- Takedown requests for distributed content can take between 7 to 14 business days depending on the DSP's processing timeline.
3. Exceptional Circumstances
Full or partial refunds may be granted if:
- Service Failure: We fail to deliver your music to the agreed platforms within a reasonable timeline due to internal technical errors.
- Duplicate Charges: Your payment method was accidentally charged more than once for a single transaction.
4. Process for Requesting a Refund
To request a refund or cancellation, please email our support team at support.prashidigital@gmail.com with your order details and reason for the request.
Approved refunds will be processed within 5-7 business days and credited back to the original method of payment.